Acknowledgement
We will acknowledge your complaint in writing within 3 working days.
We’re committed to delivering exceptional service. If something isn’t right, we want to hear from you.
If you have a complaint, please put it in writing and include as much detail as possible.
Ronke Maye Ltd 71-75 Shelton Street, Covent Garden London, WC2H 9JQ
Here’s what you can expect once we receive your complaint—our step-by-step process ensures transparency and a timely resolution.
We will acknowledge your complaint in writing within 3 working days.
We source the most suitable lender from our trusted network
We will send you a formal written response within 15 working days, suggesting how to resolve the matter.
If you're still unsatisfied, you may contact our redress scheme:
The Property Redress Scheme (PRS)
Premiere House, 1st Floor
Elstree Way, Borehamwood, WD6 1JH
Tel: 0333 321 9418
Website: www.theprs.co.uk
⚠️ You must refer your complaint to the PRS within 12 months of our final response.
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